News and Events

Using AI to Understand and Assist Human Teams: Charles River Analytics Develops Foundational AI Technology to Understand Human Behavior and Improve Team Performance

Charles River Analytics Inc., developer of intelligent systems solutions, was recently awarded a four-year, cross-disciplinary research effort. Under the Defense Advanced Research Projects Agency’s (DARPA’s) Artificial Social Intelligence for Successful Teams (ASIST) program, we are creating a Prescient, Socially Intelligent Coach (PSI-Coach) that can understand team behaviors and improve team performance. PSI-Coach is pushing the edge of foundational AI research by combining automated recognition of human mental states using symbolic- and sub-symbolic AI/machine learning to revolutionize the performance of human teams.

Human coaches leverage their deep understanding of a team’s goals and the coach’s own rich past experience to figure out when and how to intervene to improve the team’s performance. Today’s AI cannot compete with human coaches. Because AI cannot recognize detailed goals, mental states, and behaviors, it often fails to accurately predict human actions, and as a result, cannot effectively intervene—besides being ineffective, AI suggestions based on surface analyses can disrupt and annoy the team.

“With PSI-Coach, we’re helping AI systems intuitively understand what teams are trying to do,” explained Dr. Bryan Loyall, Principal Scientist and Director of Technology Innovation at Charles River Analytics. “Our approach combines AI-based cognitive models with probabilistic programming and machine learning to accurately predict human behaviors. PSI-Coach also recognizes cognitive complexities at play within the team, such as emotions, multitasking, and different ways of approaching a problem.”

PSI-Coach allows AI systems to unobtrusively monitor each team member, then, like an experienced coach, help the team achieve high-level performance. PSI-Coach blends automated recognition of human mental states, deep understanding of individual and group goals and behaviors, with a capacity to accurately predict the probability of a positive outcome for multiple interventions. It also includes human-factors engineering and interactive narrative technologies so that its own reasoning and resulting recommendations are clear and easy to understand. These features let an AI recommend actions at the perfect time and in the perfect way to influence a team member or the team as a whole to make the changes necessary to meet their team goals most effectively.

PSI-Coach also uses Sherlock™, our prototyping platform for building applications that collect, analyze, and visualize physiological data, then reason about physiological, neurological, and behavioral states. The platform includes functional near-infrared spectroscopy (fNIRS) sensors, eye trackers, and standoff cardiac monitors embedded in webcams, as well as mouse/keyboard analytics. Sherlock lets PSI-Coach inform and validate research by linking physiological measures of human cognitive states to AI models.

Related Article

AI technology to improve team performance under DARPA’s ASIST program


Solutions to serve the warfighter, technology to serve the world®

Charles River Analytics brings foundational research to life, creating human-centered intelligent systems at the edge of what’s possible, through deep partnerships with our customers. 

To learn more about Charles River or our current projects and capabilities, contact us