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This document is an agreement between you and Charles River Analytics, Inc. (“Charles River,” “we,” or “us”) that describes the terms subject to which you may access and use any website operated by Charles River, including but not limited to https://cra.com/ (the “Sites”). BY ACCESSING OR USING THE SITES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THE SITES.
We reserve the right to modify these Terms of Use at any time by posting an update to the Sites. Your use of the Sites following such update constitutes your agreement to be bound by these Terms of Use as modified.
We take the privacy of our Customers, Site Visitors, and End Users very seriously. When you use the Sites or contact us, we may collect certain data and information from you. For details on how we collect and use your information, please review the Privacy Policy. Capitalized terms used but not defined herein shall have the meaning set forth in the Privacy Policy.
1. Definitions:
“Site Form” means a form available on the Sites that can be used to submit information to us for any purpose.
“Form Tools” means the third-party products and services that we use to enable Site Forms on the Sites and process the information submitted through Site Forms.
“Services” refers to the products, services, and Applications, offered by us or our Partners to Customers and End Users pursuant to a separate written agreement.
“Site Materials” collectively refers to Site Forms, Third-Party Content, and Charles River Content.
“Site Visitor” means any person who uses the Sites, which includes browsing the Sites or submitting a Site Form.
“Customer” means any entity receiving Services directly from Charles River.
“Third-Party Content” means content or tools provided by third parties that are available on the Sites, such as links to third-party web pages and advertisements for the products or services of third parties.
“Charles River Content” means the text, graphics, sounds, images, information, and software that you see, hear, or otherwise experience on the Sites, except for Third-Party Content.
“TOU” means these Terms of Use.
2. Purpose of the Sites: The Sites are intended to provide information about the Services. The Sites provide functionality for Site Visitors to request further information about the Services and to contact us through Site Forms. By browsing the Site Materials or submitting a Site Form, you are a Site Visitor for purposes of these TOU.
3. Services Subject to Other Terms: These TOU do not govern the purchase or use of Services by Customers or End Users. If you elect to purchase or use the Services (including the Applications), your purchase or use of the Services will be subject to a separate agreement between you and Charles River or a Partner.
4. Use of the Sites: You may use the Sites and Site Materials to learn about us and our Services, or to contact us, provided that you comply and remain in compliance with these TOU. You are responsible for obtaining access to the Sites and for any third-party fees incurred as a result (such as internet service provider or airtime charges). You may not:
a. modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Site Materials or other information, tools, or Services obtained from the Sites.
b. offer Site Materials or functionality for timesharing or service bureau purposes or otherwise for the benefit of a third party.
c. use the Sites to upload or distribute any type of malware.
d. use the Sites in any manner that damages, disables, overburdens, or impairs the Sites or interferes with any other party’s use and enjoyment of the Sites.
e. access the Sites by any means other than through the interface that is provided by Charles River for use in accessing the Sites.
f. use, or attempt to use, the Sites to convey any information that may be considered unlawful, harassing, libelous, abusive, threatening, obscene, hateful, offensive, harmful, vulgar, distasteful, defamatory, libelous, or invasive of another person’s privacy or proprietary rights.
g. impersonate, or attempt to impersonate, any other individual, falsify contact information, misrepresent a relationship with any person or entity, including misrepresenting a relationship with Charles River, or otherwise attempt to mislead with respect to your identity.
h. use the Sites for any purpose or in any manner that is unlawful or prohibited by these TOU.
5. Reservation of Rights: Charles River reserves the right, in its sole discretion, to: (i) make changes to these TOU; (ii) make changes to Site Materials; (iii) determine if you have violated these TOU; and (iv) take any action we deem appropriate if we determine you have violated these TOU.
6. Site Forms: Site Forms may permit Site Visitors to request information about the Services and how to purchase Services, and to contact us for general inquiries. We may utilize Form Tools provided by third parties to enable and process Site Forms. By submitting any Site Form, you expressly consent to Charles River sharing your personal information with third-party Form Tools providers. For more information on how your personal information is handled by us, please visit the Privacy Policy.
7. Third-Party Content: The Sites may display Third-Party Content. In consideration for the convenience of making Third-Party Content available to you, you acknowledge that Charles River is not responsible for any such Third-Party Content and we make no representations as to the completeness or accuracy of the Third-Party Content. You also agree that Charles River is not responsible or liable for any losses or damages you experience with any Third-Party Content you choose to rely upon or advertisements you respond to, and that you must contact the third party directly for any remedies that may be available to you.
8. Intellectual Property Rights:
a. In General: The Sites and all Site Materials are protected by United States and foreign intellectual property laws. The Charles River Content is the valuable intellectual property of Charles River or our licensors, which own and retain all copyrights in their Content. Third-Party Content may be subject to the intellectual property rights of third parties. None of the Site Materials may be copied, reproduced, downloaded, or distributed in any form without Charles River’s prior written permission.
b. Trademarks: Our trademarks and service marks are protected by United States and foreign intellectual property laws and are the valuable intellectual property of Charles River or our licensors; Site Visitors do not receive any right or license to use our trademarks. Other company, product, or service names may be trademarks or service marks of others. The appearance, layout, color scheme, and design of the Sites are protected trade dress.
c. Feedback: We may use for any lawful purpose, including to improve the Sites or Services, any suggestions or other feedback you provide, without payment or condition.
9. Copyright Infringement and Copyright Agent: If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on any Site, please notify us and include the following information (“Notice”):
a. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest that is alleged to have been infringed.
b. A description of the copyrighted work or works that you claim have been infringed and identification of what material in such work(s) is claimed to be infringing and which you request to be removed or access to which is to be disabled.
c. A description of where the material that you claim is infringing is located on a Site.
d. Information sufficient to permit us to contact you, such as your physical address, telephone number, and email address.
e. A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorized by the copyright owner, its agent, or the law.
f. A statement by you that the information in your Notice is accurate and, under penalty of perjury that you are the copyright owner or authorized to act on the copyright owner’s behalf.
The Charles River Copyright Agent for Notice of claims of copyright infringement can be reached as follows:
By mail:
625 Mount Auburn Street
Cambridge, MA 02138
By email:
legal@cra.com
YOU SHOULD CONTACT THE COPYRIGHT AGENT ONLY IF YOU BELIEVE THAT YOUR WORK HAS BEEN USED OR COPIED IN A WAY THAT CONSTITUTES COPYRIGHT INFRINGEMENT AND THAT SUCH INFRINGEMENT IS OCCURRING ON THE SITES. THE COPYRIGHT AGENT WILL NOT RESPOND TO ANY OTHER INQUIRIES.
10. Compliance with Laws: By accessing or using the Sites, you agree to comply with all laws, rules and regulations implemented by any government authority or agency that govern or apply to the use of the Sites. You expressly agree not to export or re-export any Site Materials to countries or persons prohibited under the export control laws of the United States. Charles River makes no representation that the Site Materials are appropriate or available for use outside the United States. If you have chosen to access the Sites from outside the United States, you do so at your own initiative and risk, and you are solely responsible for compliance with your local laws, if and to the extent, local laws are applicable.
11. Legal Disclaimers: The Sites and all Site Materials are provided for the convenience of Site Visitors, including representatives of prospective Customers. TO THE FULLEST EXTENT PERMITTED BY LAW, CHARLES RIVER AND ITS AFFILIATES AND LICENSORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SITES AND SITE MATERIALS. THE SITES AND SITE MATERIALS ARE PROVIDED “AS IS,” WITH NO WARRANTY, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. CHARLES RIVER DISCLAIMS ANY IMPLIED, EXPRESS, OR STATUTORY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE SITES. CHARLES RIVER DOES NOT WARRANT THAT THE SITES WILL OPERATE ERROR-FREE OR THAT THE SITES ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. YOU UNDERSTAND AND AGREE THAT IF YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE SITES, YOU DO SO AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL OR DATA. IF YOUR USE OF THE SITES, SITE MATERIALS, DOWNLOADED MATERIAL, OR DATA RESULTS IN THE NEED FOR SERVICING OR REPLACEMENT OF EQUIPMENT OR DATA, CHARLES RIVER IS NOT RESPONSIBLE FOR THOSE COSTS.
Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and from jurisdiction to jurisdiction.
12. LIMITATION OF LIABILITY: UNDER NO CIRCUMSTANCES WILL CHARLES RIVER OR ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, OR LICENSORS BE LIABLE TO YOU FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, RELIANCE, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER OR NOT FORESEEN, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) ON ACCOUNT OF YOUR USE, MISUSE, OR RELIANCE ON THE SITES OR SITE MATERIALS. THIS LIMITATION OF LIABILITY SHALL APPLY TO PREVENT RECOVERY OF DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM ANY CLAIM RELATING TO THESE TOU, THE AGREEMENTS OR POLICIES THEY REFERENCE, OR THE SUBJECT MATTER OF THESE TOU, WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY EVEN IF CHARLES RIVER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The above limitation applies to your use, misuse, or reliance upon the Sites, including, without limitation, damages you may incur because of third-party services or other services or products received, such as third-party services or products received by, advertised on, or linked to the Sites.
Some states or other jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitations and exclusions may not apply to you.
13. Indemnity: You agree to defend, indemnify, and hold harmless Charles River and its officers, directors, employees, consultants, agents, and licensors from and against any and all claims, liabilities, damages, and/or costs (including, but not limited to, fees, costs, and other expenses of attorneys and expert witnesses) arising out of or related to: (i) your violation of any provision of these TOU, (ii) your violation of applicable law in connection with your use of the Sites, or (iii) any actual or alleged infringement by you of any intellectual property or privacy or other right of any third party in connection with your use of the Sites.
14. Governing Law and Jurisdiction: Any controversy or claim arising out of or relating to these TOU and the agreements and policies they reference shall be governed by Massachusetts law and shall be adjudicated by the state or federal courts located in Middlesex County, Massachusetts, and each party hereby irrevocably consents to the personal jurisdiction thereof. Either party may seek injunctive relief in any court of competent jurisdiction.
15. Waiver and Severability: Any failure by Charles River to enforce a provision of these TOU is not a waiver of its right to do so later. If for any reason, any provision or portion of the TOU is found to be unenforceable, the remainder of the TOU will continue in full force and effect.
16. Entire Agreement: These TOU constitute the entire agreement between you and Charles River with respect to the subject matter and supersedes and replaces all prior or contemporaneous understandings or agreements, written or verbal.
These Terms of Use were last amended on October 1, 2024
