Last updated date: 16 November 2021

Introduction

Charles River Analytics, Inc. (“Charles River,” “us” or “we”) operates www.cra.com (the “Website”) and makes its applications available on the Website and on third-party sites (the “Applications”).  Please read this Privacy Policy as it details the personal information you may provide us or we otherwise collect, how we use that information, how we share that information, and your choices with respect to that information.  Your use of the Website and/or Applications reflects your acceptance of this Privacy Policy and any subsequent amendments. Do not use this Website and/or the Applications if you do not agree with the terms of this Privacy Policy.

Personal Information Collection

“Personal information” is information that can be used to uniquely identify an individual.  The personal information we collect about you depends on how you interact with us via the Website and/or Applications.  We collect personal information when you purchase one of our products or services, sign up to receive news or announcements, apply for a job, or request information (such as company information, careers information, product information, whitepapers, scientific papers, etc.).  The specific information that you may choose to provide will depend on the nature of your interaction with us.  We may not be able to provide you with (or acquire your) goods and services if you do not provide us with certain required information.

The Website may request information from users and customers via voluntary surveys. If you choose to participate in one of these surveys, then we may request your contact information (such as name and shipping address) and demographic information (such as zip code, occupation, and industry).  We use survey information for general business purposes, including to monitor and improve the use and satisfaction of the Website and of our products and services.

Automatic Data Collection; Cookies

We may also automatically collect certain personal information when you visit or use the Website using pixels, cookies, or similar tools.  A cookie is a small file that we store on your browser or the hard drive of your computer.  Cookies cannot be used to deliver viruses to your computer; they are uniquely assigned to you, and our cookies can only be read by our web servers.  You have the ability to accept or decline cookies or, if you prefer, you can modify your web browser settings to decline all cookies or selectively decline cookies as they are offered.

The Website uses web application methods that result in the automatic collection and storage of certain data that may contain personal information.  Using technologies, we maintain and review server logs that include your IP addresses, type of browser that you use, and other technical data about your computing environment.  This information may be used for improving and supporting the operation and security of the Website.

We may also use cookies or pixels to collect data with respect to confirmation that a message has been delivered to you, confirmation that you have read a message, and related information about our digital communications.

We use cookie information to analyze trends, administer the Website, track user’s movement, and gather broad demographic information for aggregate use, and improve your access to the Website and improve performance.  Cookie data also enable us to track your general location and similar information that typically remains in aggregate form and does not identify you individually.  If such information does identify you, we will treat it as personal information subject to this Privacy Policy.

We and our service providers use Google Analytics and other third-party services to improve the performance of the Website and the Services and for analytics and marketing purposes.  The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google in aggregate form. Google uses this aggregated information on our behalf in order to evaluate use of the Website, compile reports on Website activity and other services relating to Website activity and usage.  For more information about how Google Analytics collects and uses data when you use the Website, visit https://www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Third Party Data Collection

When you provide information to us on a third-party site or platform (for example, via our Applications), the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this Privacy Policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications.

How We Use Your Information

We may use your information for general business purposes, including to communicate with you; to provide support for, personalize, and develop our products and services and the Website; to fulfill your requests for products and services; to improve the Website and our products and services; to contact you; for security purposes; to conduct research; to fulfill the purposes for which you provided the information; to provide aggregate reporting for internal market research; to better target our products and services; to respond to law enforcement requests and as required by law; and/or to help maintain the safety, security and integrity of the Website and the business.

Information Sharing and Disclosure

We may share your personal information under the following circumstances:

  • We may provide information to service providers who work on behalf of or with us. These companies may use your personal information to help us communicate with you about offers from Charles River and our partners.  These companies do not have any independent right to share this information.
  • We may disclose your personal information to our vendors for them to provide services on our behalf.  For example, we may engage vendors to help us protect the security and integrity of the Website, to correct technical problems and malfunctions on the Services, to technically process your information, to provide services or to take precautions against liability.
  • We may disclose any personal information as needed if that information is requested by law enforcement agencies or if we are required to do so by law, treaty, regulation, subpoena, court order, or by a government entity.
  • We may provide information to establish or exercise our legal rights or defend against legal claims.
  • We may share information where we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, threats to national security, violations of Charles River’s terms of use, or as otherwise required by law.
  • We transfer information about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business.
  • For any other purpose with your consent.

 

Your Choices

Opt-Out.  If you receive any promotional email communication from us, you will be given the option to “unsubscribe” from receiving further email communications from us at any time or you may contact us to unsubscribe from further email.  Your option not to receive promotional and marketing material will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past business relationships with us, and will not preclude us from accessing and viewing your personal information in the course of maintaining and improving the Website.

Cookies.  You can set your browser to refuse all or some cookies or alert you when cookies are being sent.  If you disable or refuse cookies or block the use of other technologies, some parts of the Website may then be inaccessible or not function properly.

Children Under the Age of 13

This Website is not intended for children under 13 years of age.  We do not knowingly collect personal information from children under 13.  No one under the age of 13 may provide any personal information to or on the Website.  If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

California Shine the Light

Pursuant to California Civil Code §1798.83, California residents with whom we have a business relationship can request information about the types of personal information, if any, we shared with third parties for the direct marketing purposes of the third parties and the identities of the third parties with whom we shared such information in the last twelve  months.  We do not share your personal information with third parties in this manner and have not done so in the last twelve months.  For more information please contact us.

Notice to Individuals Outside the United States

The Website is not targeted at or intended for individuals outside the United States.  If you are visiting the Website from outside the United States and provide us with personal information, please note that your information will be accessed, transferred, stored, and processed by us in the United States where the data protection laws may differ from those in the country where you are located.  By interacting with the Website, you acknowledge and agree to the transfer of your personal information to the United States and understand that such information will be stored and processed in accordance with this Privacy Policy and the laws of the United States.

Third-Party Links

The Website may include links to third-party websites.  Please note that these websites are independent from the Website and we are not responsible for the content or privacy practices of such other sites or platforms.  Your use of such third-party sites will be subject to the third-party’s privacy policies.

Do-Not-Track Requests; Third-Party Tracking

Unless your browser settings are configured to make your online activities and information about your online activities (such as traffic data as described above) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser only sends us a “do not track” message and does not otherwise screen you from tracking without any action on our part.  To learn more about browser tracking signals and “Do Not Track”, please visit http://allaboutdnt.org.  Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior to and after visiting the Website.  Please note, however, that we cannot control third-party tracking and there may be some third party tracking that occurs without our knowledge or consent.

Changes to this Privacy Policy and to Your Information

Charles River reserves the right to periodically update this Privacy Policy.  Updates will be posted on this page.  Your continued use of the Website after we make changes is deemed to be acceptance of those changes.  Please check this page periodically for updates.

We rely on you to advise us of any changes to your personal information.  If you would like to update it, then please contact us as indicated below.

How to Contact Us

If you have questions or concerns regarding Charles River’s Privacy Policy or our use of personal information, please complete a feedback form or you can contact us at:

Chief Compliance Officer
Charles River Analytics Inc.
625 Mt. Auburn Street
Cambridge, MA 02138 USA
Tel: (617) 491-3474
Fax: (617) 868-0780